Refund policy

Return and Refund Policy

At Salix Beauty, your satisfaction matters to us. Please read our return and refund policy carefully before placing your order.

Returns
Due to the nature of skincare products, we can only accept returns for items that are unused, unopened, and in their original packaging.

Return Window
Return requests must be made within 7 days of receiving your order.

Damaged or Incorrect Items
If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery at support@salixbeauty.net. Please include your order number and clear photos of the item and packaging.

Refunds
Once your return is received and inspected, we will notify you if your refund is approved. Approved refunds will be processed back to your original payment method.

Non-Refundable Items
Opened, used, or damaged products caused by customer handling cannot be refunded.

Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be cancelled.

Contact Us
For return or refund support, contact us at support@salixbeauty.net with your order number.